Contact us

Customer Care

We are here to help with orders, prescription questions, shipping, returns, and product enquiries.

Customer Care Hours (UK Time)

Email and WhatsApp: You can send us a message at any time. We aim to respond within 24 hours.

Phone support: Monday to Friday, 8:00am to 12:00pm (UK local time, GMT/BST).

Contact Us

Email: service@cinily.co.uk

WhatsApp: +852 9441 9454

Phone: +852 9441 9454
International call charges may apply.

Shipping & Delivery

Shipping availability, delivery estimates, shipping costs, and duties information are confirmed at checkout. Please review our Shipping Policy before placing an order.

Our Locations

Legal Entity and Registered Office
Sheenny International Co., Limited
Room D07, 8/F, Kai Tak Factory Building Stage 2
99 King Fuk Street, San Po Kong, Hong Kong

UK Returns Centre
Cinily Returns Department
Unit 8, Willow Row
Longton, Stoke-on-Trent
Staffordshire, ST3 2PU
United Kingdom

This address is for authorised product returns only and is not a retail store. Please contact Customer Care before sending an item back so we can provide return instructions.

For full return details, please read our Returns & Refunds Policy.

About Cinily

Cinily is an online eyewear specialist serving customers in the UK and other supported destinations. We provide prescription eyewear, frames, and customer support through our online store.