Contact us

Customer Care

All Duties & Taxes Paid. We’re here to help with orders, shipping, returns, and product questions.

Customer Care Hours (UK Time)

  • Email & WhatsApp Support: 24/7
  • Phone Call Support: Monday – Friday: 8:00am – 12:00pm (GMT/BST) (Limited hours due to time zone differences)

Contact Us

Shipping & Delivery (UK)

  • Order Processing (Prescription Customization): 1-2 working days
  • Transit Time: 5-7 working days with Royal Mail/DPD tracking.

Our Locations

  • Corporate Headquarters:
    Sheenny International Co., Limited
    Room D07, 8/F, Kai Tak Factory Building Stage 2, 99 King Fuk Street, San Po Kong, Hong Kong
  • UK Return Center:
    Cinily Returns Department
    Unit 8, Willow Row, Longton, Stoke-on-Trent, Staffordshire, ST3 2PU, UK
    (Note: This address is for product returns only. Please contact support to get a return authorization before sending items back.)

Transparent & Trusted

We are a global eyewear specialist dedicated to bringing boutique quality directly to the UK market. By shipping from our central logistics hub and offering local UK returns, we ensure you get premium prescription frames without the high-street price tag.