Terms of service
Terms of Service
Effective date: 14 July 2026
These Terms of Service govern your use of cinily.co.uk and your purchases from Sheenny International Co., Limited, trading as Cinily Eyewear (“Cinily”, “we”, “us”, or “our”). Please read them before placing an order.
1. Our Business
Cinily operates cinily.co.uk as an online eyewear store. Our legal entity is Sheenny International Co., Limited.
Registered office: Room D07, 8/F, Kai Tak Factory Building Stage 2, 99 King Fuk Street, San Po Kong, Hong Kong
Email: service@cinily.co.uk
Phone / WhatsApp: +852 94419454
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms. You must not misuse the website, interfere with its security or operation, use it to infringe another person's rights, or submit false or misleading information.
We may suspend or restrict access where reasonably necessary to protect the website, customers, or our business, or to comply with law. This does not affect any order that we have already accepted, except where cancellation is permitted by law or these Terms.
3. Product Information and Availability
We aim to present product descriptions, prices, images, availability, and other information accurately. Colours and appearance may vary because of screen settings, and product images may not show every size, lens, or configuration option.
Products are subject to availability. If we discover a material error in a product description, price, availability, or other order information before dispatch, we will contact you with the available options. If we cannot fulfil the order, we will cancel it and refund amounts paid for the unavailable item or order.
4. Orders, Prices and Contract Formation
Submitting an order is an offer to buy the selected products. An order confirmation acknowledges that we received your order; it does not by itself mean that we have accepted it.
A contract is formed when we send you an order acceptance or dispatch confirmation, whichever occurs first. We may decline or cancel an order before acceptance where necessary because of product unavailability, an obvious pricing or product-information error, payment authorisation issues, suspected fraud, legal restrictions, or incomplete prescription information. If we cancel an order after payment has been taken, we will notify you and refund the applicable amount.
Prices, available promotions, shipping options, and the amount charged by Cinily are shown at checkout. You should review your order carefully before completing your purchase.
5. Prescription and Custom-Made Eyewear
You are responsible for providing complete and accurate prescription, pupillary distance, lens, and order information. Prescription eyewear is not a substitute for an eye examination or advice from a qualified eye-care professional.
We may contact you if information is incomplete, unclear, or appears inconsistent. This may delay processing. If the information cannot be clarified, we may cancel the affected order and refund the applicable amount.
Prescription and custom-made lenses are prepared to the specifications submitted with the order. Their return conditions are set out in our Returns & Refunds Policy. This does not affect your rights if an item is faulty, damaged, incorrect, or not as described.
6. Shipping and Delivery
We ship only to destinations available at checkout. Shipping availability, options, charges, processing information, and delivery estimates depend on the selected delivery address and order.
Please review our Shipping Policy and the information shown at checkout before placing an order. Delivery estimates are not guaranteed and may be affected by customs processing, destination restrictions, public holidays, severe weather, or carrier delays.
7. Returns, Refunds and Consumer Rights
Our voluntary returns process, return shipping terms, and made-to-order exceptions are explained in our Returns & Refunds Policy.
Nothing in these Terms or our policies limits any mandatory consumer rights or remedies that apply in your country of residence. This includes rights relating to faulty, damaged, incorrect, or not-as-described goods and any cancellation rights that cannot be excluded by law.
8. Intellectual Property
Unless otherwise stated, the website content, trademarks, product images, text, graphics, and other materials on cinily.co.uk are owned by or licensed to Cinily. You may not use, copy, reproduce, distribute, or create derivative works from them without our prior written permission, except where permitted by law.
9. Third-Party Services and Links
Our website may contain links to third-party websites or services. We do not control those third parties and are not responsible for their content, availability, privacy practices, or terms. Your use of third-party websites is subject to their own terms and policies.
10. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
11. Liability
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable, losses caused by events outside our reasonable control, or business losses suffered by consumers, to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where applicable law does not allow exclusion, or mandatory consumer rights.
12. Governing Law
These Terms are governed by the laws of Hong Kong, except where the mandatory laws of your country of residence provide you with greater protection. Nothing in these Terms prevents you from relying on mandatory consumer protections that apply in your country of residence or from bringing a claim in a court where you have a legal right to do so.
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Changes will apply to website use and orders placed after the revised effective date; accepted orders remain subject to the Terms in effect when the contract was formed, unless a change is required by law or you agree otherwise.
14. Contact Us
For questions about these Terms, an order, or our policies, contact service@cinily.co.uk.