SHIPPING AND DELIVERY
Shipping to Supported Destinations
This shipping policy applies to the countries and regions currently available at checkout. If your country or region cannot be selected at checkout, Cinily does not currently ship there. Destinations affected by temporary carrier restrictions may be unavailable until service resumes.
Order Processing
We prepare orders for dispatch after payment is confirmed. Processing times depend on the items ordered and any verification required.
Prescription lenses, custom-made lenses, and made-to-order eyewear may require additional preparation time before dispatch. Processing may also take longer because of payment verification, prescription verification, public holidays, severe weather, or international logistics constraints.
Delivery Estimates
Delivery estimates depend on the destination, selected products, customs processing, and local carrier conditions. The shipping options available for your delivery address are confirmed at checkout.
Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and may change because of customs processing, destination restrictions, public holidays, severe weather, or local carrier delays.
Shipping Costs
We offer Free Standard Shipping on all orders delivered to destinations currently available at checkout.
If an upgraded or express shipping option is available for your delivery address, any additional charge is shown at checkout before you place your order.
Taxes, Duties and Destination Charges
For all destinations currently available at checkout, Cinily ships orders duty paid. The total shown at checkout includes all applicable taxes, import duties, and import-related fees for your order. You should not be charged additional taxes, duties, or import fees upon delivery.
If a carrier contacts you about an unexpected payment request, please contact service@cinily.co.uk before making a payment so we can review the order and assist.
Customs and Delivery Delays
Customs processing or local carrier conditions can sometimes delay delivery. We can provide available order support and carrier information where possible, but we cannot guarantee a specific customs clearance or delivery date.
Questions
For help with an order, shipping, taxes, duties, or delivery, contact service@cinily.co.uk.