PRIVACY POLICY

Privacy Policy (cinily.co.uk)

This Privacy Policy describes how Cinily Eyewear (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from cinily.co.uk (the “Site”).

1) Personal Information We Collect

A. Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • web browser type and version

  • IP address

  • time zone

  • cookies installed on your device

  • pages or products you view

  • referring websites or search terms

  • information about how you interact with the Site

We refer to this automatically collected information as “Device Information.”

We collect Device Information using:

  • Cookies: data files placed on your device that may include an anonymous unique identifier. You can learn more about cookies and how to disable them at allaboutcookies.org.

  • Log files: track actions on the Site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons / tags / pixels: electronic files used to record information about how you browse the Site.

B. Order Information

When you make (or attempt to make) a purchase through the Site, we collect certain information from you, including:

  • name

  • billing address

  • shipping address

  • payment information (such as card/payment token details from our payment providers)

  • email address

  • phone number

We refer to this information as “Order Information.”

C. Personal Information

In this Privacy Policy, “Personal Information” means both Device Information and Order Information.

2) How We Use Your Personal Information

We use Order Information to:

  • process and fulfil your orders (including payment processing, delivery arrangements, and order confirmations)

  • communicate with you about your order, returns, exchanges, or support requests

  • screen orders for potential risk, fraud, or misuse

  • provide invoices and/or order confirmations

  • where you have consented or where permitted by law, send marketing communications or product updates

We use Device Information to:

  • help screen for potential risk and fraud (in particular your IP address)

  • improve and optimise the Site (for example, by generating analytics about how customers browse and interact with the Site and to assess marketing performance)

3) Legal Bases for Processing (UK GDPR)

Where UK GDPR applies, we process your Personal Information under one or more of the following legal bases:

  • Performance of a contract (e.g., to process and deliver your order)

  • Legitimate interests (e.g., fraud prevention, improving the Site, customer support), where those interests are not overridden by your rights

  • Consent (e.g., certain marketing communications and non-essential cookies where required)

  • Legal obligation (e.g., record-keeping or responding to lawful requests)

4) Sharing Your Personal Information

We share your Personal Information with third parties to help us operate the Site and provide services to you, including:

  • Shopify (our ecommerce platform). You can read more about how Shopify uses your Personal Information in Shopify’s privacy policy.

  • Analytics providers such as Google Analytics, to help us understand how customers use the Site. You can read more about Google’s privacy practices in Google’s privacy policy. You may also opt out of Google Analytics using Google’s opt-out tool.

We may also share your Personal Information to:

  • comply with applicable laws and regulations

  • respond to a subpoena, court order, search warrant, or other lawful request for information

  • protect our rights, customers, and the security of the Site

  • investigate and help prevent fraud or other illegal activity

5) Behavioural Advertising

As described above, we may use your Personal Information to provide advertisements or marketing communications that may be of interest to you.

You can opt out of targeted advertising using the following links (where available):

  • Facebook Ads Settings

  • Google Ads Settings

  • Bing Personalised Ads Settings

You can also opt out of some advertising services by visiting the Digital Advertising Alliance opt-out portal.

6) Cookies

We use cookies and similar technologies to operate and improve the Site and to support analytics and marketing. You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

(If you use a cookie banner/consent tool, this section can be aligned to the exact categories you display there: necessary, analytics, marketing, etc.)

7) Do Not Track

Some browsers include a “Do Not Track” (DNT) feature. Please note that we do not currently change our data collection and use practices in response to DNT signals.

8) Your Rights (UK and EEA)

Depending on your location and applicable law (including the UK GDPR and EU GDPR), you may have rights to:

  • access the Personal Information we hold about you

  • request correction of inaccurate information

  • request deletion of your Personal Information

  • object to or restrict certain processing

  • request portability of your Personal Information

  • withdraw consent at any time where processing is based on consent

To exercise these rights, contact us using the details below.

9) International Transfers

Your Personal Information may be processed outside the UK/EEA (for example, where our service providers operate internationally). Where required, we use appropriate safeguards for international data transfers, such as contractual protections.

10) Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, and unless we are required to keep it for legal, tax, accounting, or fraud-prevention purposes.

11) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or for legal or regulatory reasons. We will post the updated version on this page with the revised effective date.

12) Contact Us

For more information about our privacy practices, to ask questions, or to make a complaint, please contact us at:

📧 service@cinily.co.uk

If you are located in the UK/EEA and believe we have not resolved your concern, you may have the right to lodge a complaint with your local data protection authority.